KLM increases Self-Service check in Capacity at Schiphol

KLM Royal Dutch Airlines is to increase the number of self-service check-in machines and baggage drop-off points at Amsterdam Airport Schiphol. Fourteen new baggage drop-off points and sixteen self-service check-in machines will replace check-in rows 13 and 14, located in Departure Hall 2. As a result of the expansion, 75% of KLM’s check-in capacity will be “self-service.”

Work will commence on September 8 and will take approximately three months. During the transition period, use of the present check-in machines will be significantly intensified. The expansion will also be used as an opportunity to further improve the self-service concept.

Since last year, KLM has offered its passengers the best available check-in service through the Internet or with check-in machines at Schiphol. Average self-service and Internet check-in usage in the Netherlands currently amounts to about 50%. This is expected to increase to 65% by March 2006.

Passengers carrying an electronic ticket can check in via the Internet from 30 hours up to 1 hour prior to departure. For flights to the USA, Internet check-in is available from 24 hours prior to departure. Passengers can choose their own seat and print out their own boarding passes from the comfort of their home or office. Passengers who are unable to check-in via the Internet or who carry conventional paper tickets can make use of the check-in machines at Schiphol.

Passengers with carry-on luggage only can proceed directly to the gate after check-in. Passengers with baggage for the hold should hand this in at one of the baggage drop-off points before continuing. While baggage is being processed at the drop-off point, staff check the passenger’s travel documents.

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