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de Bangkok Serviced Appartments, Holiday
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Silom Bangkok, The
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Bay Terrace Resort Phuket, Novotel
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Island Resort, Ban
Kaew Villa Samui, Chaweng
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Resort Koh Samui, Peace
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Hotel Samui, The
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Imperial Samui Hotel, The
Princess Village, The
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Premier Resort Krabi, Imperial
Golden Triangle Resort Chiang Rai, Imperial
Lake View Hotel & Golf Club Cha-Am, Sofitel
Central Hua Hin Resort, Imperial
Mae Ping Chiang Mai, Novotel
Chiang Mai Hotel, Imperial
Phukaew Hill Resort Petchaboon, Imperial
Tara Mae Hong Son, Hotel
Sofitel Raja Orchid Khon Kaen. PHILIPPINES
Atrium
Suites Manila, Bayview
Park Hotel Manila, Citadel
Inn Makati, Holiday
Inn Manila, Hotel
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Palace Suites Quezon City, Badian
Island Resort & Spa Cebu, Maribago
Bluewater Beach Resort Cebu, Golden
Peak Hotel Cebu, Pearl
Farm Beach Resort Davao. VIETNAM
Caravelle
Hotel Saigon, Hotel
Sofitel Plaza Saigon, Novotel
Garden Plaza Saigon Hotel, Omni
Saigon Hotel, Renaissance
Riverside Saigon Hotel, De
Syloia Hotel Hanoi, Hotel
Nikko Hanoi, Melia
Hanoi Hotel, Sofitel
Metropole Hanoi, Sofitel
Plaza Hanoi, Sunway
Hotel Hanoi, Century
Riverside Hotel Hue, Novotel
Dalat, Sofitel
Dalat Palace, Novotel
Coralia Ocean Dunes Phan Thiet, Anoasis
Beach Resort Long Hai, Furama
Resort Danang. CAMBODIA
Sunway
Hotel Phnom Penh, Sofitel
Royal Angkor HONG
KONG Century
Hotel Hong Kong, Century
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Inn North Point, Eaton
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HongKong Hotel, The
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Prince Hong Kong, The
Salisbury YMCA of Hong Kong, The
Wesley. SINGAPORE
Century
Roxy Park Hotel Singapore, Hotel
Rendezvous Singapore, Novotel
Apollo Singapore, Raffles
Hotel Singapore, Royal
Plaza on Scotts, The
G@llery Evason, The
New Otani Singapore, The
Royal Wing. INDONESIA
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Atlet Century Park Jakarta, Hotel
Ibis Mangga Dua Jakarta, Hotel
Ibis Tamarin Jakarta, Mercure
Residence Puri Imperium Jakarta, Imperial
Century Hotel & Country Club, Century
Saphir Yogyakarta, Hotel
Ibis Malioboro Yogyakarta, Novotel
Hotel Yogyakarta, Melia
Purosani Yogyakarta, Bali
Melita Villa, Melia
Bali Hotel, Novotel
Benoa Bali, Pansea
Hotel Bali, Century
Mabisa Inn Bali, Century
Saphir Bali, Novotel
Coralia Lombok, Novotel
Hotel Batam, Novotel
Coralia Toraja (Sulawesi), Novotel
Coralia Bukittinggi (Sumatra). MALAYSIA
Century
Kuala Lumpur Hotel, Melia
Kuala Lumpur Hotel, Park
Plaza International Kuala Lumpur, Hotel
Century Manado, Century
Mahkota Hotel Melaka, Promenade
Hotel Kota Kinabalu, Mercure
Ace Johor Bahru, Sofitel
Palm Resort Johor Bahru, Avillion
Village Resort Port Dickson. CHINA
Century
Run Hua Hotel Jinan, Sofitel
Silver Plaza Jinan, Novotel
Peace Beijing Hotel, Hotel
Sofitel Zhengzhou, Novotel
Hia Hua Hangzhou, Novotel
Atlantis Shanghai, Sofitel
Hyland Shanghai. KOREA
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Ambassador Kangnam Seoul, Novotel
Amabassador Toksan, DUBAI
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Plaza Hotel Dubai, Al
Maha Desert Resort, Dubai
Marine Hotel, Dubai
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Hotel Dubai, Rydges
Plaza Hotel Dubai, Sheraton
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BRITISH AIRWAYS
SIMPLIFIES ITS BUSINESS SYSTEMS TO IMPROVE CUSTOMER SERVICE AND CUT
COSTS
British Airways has taken a
major step towards simplifying its business systems with the
introduction of the Amadeus sales system across the airline.
The Amadeus system replaces the British Airways Booking System (BABS)
which had been used for more than 30 years. Its introduction involved
shutting down the majority of the airline’s key systems for about
four hours, before 48,190 terminals and 200 system links went live on
the new system.
More than two million bookings were successfully transferred from BABS
to Amadeus, totalling a huge 1,500 gigabytes of data.
Paul Coby, Chief Information Officer for British Airways, said: “We
recently announced the top to bottom simplification of the airline
when we unveiled the results of our Future Size and Shape review. The
switch to Amadeus pre-dates that review but is a massive first step
towards simplifying our business systems.
“As with any major systems switch of this nature, there is a
settling-in period while our customer service staff become fully
familiar with the changes involved and we recognise this has put
pressure on the levels of service we offer some of our callers.
“However, we are very confident that in the short term we will not
only be able to provide our customers with better service, but also
save the airline millions of pounds.”
Introduction of the Amadeus sales system is the third of five
milestones in a strategic partnership between the airline and Amadeus
announced in August 2000.
The partnership has already seen Amadeus successfully take on the
management of certain British Airways’ systems in London and
transfer them to its data centre in Germany. In addition, British
Airways’ fare quote system, which allows sales agents to price
itineraries, has also been transferred from Galileo to Amadeus.
Hans Jorgensen, Vice President, Airline Business Group at Amadeus,
said: "British Airways represents the largest single migration of
airline systems that Amadeus has ever effected. We service airlines of
similar size but they underwent a phased migration over three to six
months.
“British Airways’ decision to become an Amadeus system user still
echoes around the world, creating interest in Amadeus' solutions from
other airlines. We owe the success of this major event to the British
Airways and Amadeus staff who performed as one team, making this
important phase of the total project a model to be followed.”
Paul Coby added that whilst BABS had served the airline well, the
Amadeus sales system will give the airline cutting edge functionality.
He said: “The change to Amadeus has been a fantastic demonstration
of the skills and commitment of everyone in British Airways. More than
11,000 members of staff have been trained and more than 500 experts
from the IT, Sales, Customer Service and other departments managed the
‘Migration’ over Saturday night (23 February).
British Airways and Qantas will continue to work with Amadeus, to
develop a New Generation of world-class airline systems for departure
control, inventory and related information systems - the final phase
of the partnership. This is expected to be fully available from 2004.
Paul Coby concluded: “The various Amadeus systems we are already
using and our ongoing Partnership with Amadeus and Qantas, will lay
the foundations for world-leading customer facing British Airways’
systems in the years to come and delivers very significant cost
benefits.”
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