Mishandled baggage tracking via WAP and Internet for SriLankan Airlines’ passengers

SriLankan Airlines’ passengers can now track the status of mishandled baggage on a WAP mobile phone or via the Internet, from home, office, or hotel room 24-hours a day, seven days a week, through the Worldtracer Online system.

“I am happy to announce the launch of ‘Worldtracer Online’,” says Niranjan Fonseka, Worldtracer Co-ordinator for SriLankan Airlines. “This is a major step forward from a customer service point of view and also a further step in IT enhancement projects for SriLankan’s Airport Service.”

Worldtracer Online and WAP went live in July 2003 and passengers can access ‘Worldtracer Online’ through the SriLankan Website www.srilankan.aero by clicking on “Track.Your.Bag”.

To access Worldtracer Online, a passenger is required to enter a 10-digit Worldtracer File Reference Number and his/her last name. This entry produces information regarding the status of his/her luggage and allows the passenger to update information previously given.

“This will definitely help our customers to obtain the most current information on mishandled baggage and will save a lot of time on telephone calls for both our passengers and our staff,” Lilani Wijayaratne, SriLankan’s Airport Service Standards Controller added.

Says SriLankan’s Head of Service Delivery, Walter Riggans: “Although we have invested heavily in a state-of-the-art baggage reconciliation system, a very small percentage of baggage does from time to time ‘go astray’. The majority of airlines are members of the Worldtracer system which allows those airlines to enter details of mishandled (lost or found) baggage and a match can then be made allowing the bag to be returned to its owner very quickly. Worldtracer Online will allow passengers to follow progress without having to call one of our baggage services offices which may be more convenient for them, particularly at busy times.”