Frasers Hospitality Launches 24/7 Call Centre

Frasers Hospitality has partnered Sabre Hospitality Solutions to launch a 24/7 global call centre service to provide travellers with assistance on reservations and information on its properties across Europe, Middle East, Africa, North Asia, Southeast Asia and Australia.

The 24/7 call centre service complemente other recent enhancement initiatives including the launch of a new website, a Chinese-focused website and the rollout of its e-Concierge service.

The call centre service will be available in English, Mandarin, Arabic, Japanese, Korean, German, French and Italian.

“With the growth of our global footprint comes the need to be efficient, timely and accessible in engaging our customers wherever they are,” said Ms Joanne Ang, Group Director of Global Sales & Marketing, Frasers Hospitality Pte Ltd. “With this 24-hour call centre service, we are able to continue providing our customers, most of who prefer live phone call assistance, prompt response anywhere regardless of time zone. It also improves the consistency of our service, provides instant confirmation on reservations and allows us to capture full call centre data for better analysis and planning, which aids in our continuous evaluation of our offerings to better serve our customers.”

Frasers Hospitality’s global portfolio, including those in the pipeline, currently stands at 129 properties in 77 cities and more than 21,000 keys worldwide.