Amadeus Acquires Itesso

Amadeus is to expand its technology offering to the hotel industry with the acquisition of Netherlands-based Itesso BV, a provider of cloud-native property management systems (PMS).

With its new cloud-native Itesso Enterprise Lodging System (Itesso ELS), the company is leading the industry towards a new generation of property management solutions. Itesso also currently provides PMS technology to 1,800 properties worldwide.

The deal brings Amadeus closer to its vision of bringing together systems known today as Central Reservation Systems (CRS), Property Management Systems (PMS), Revenue Management Systems (RMS), Sales & Catering and others, into a cloud-based community model platform which is fully centered around the guest experience.

This will enable the simplicity of a tightly integrated solution which shares data from all primary hotel applications to give a single view of the guest, and full visibility and control of the business across brands, groups and properties. Customers will be able to subscribe to the full offering, or individual applications for specific use cases, which can plug into hotel proprietary or third party systems.

“Property management technology is a critical component of our strategy and we assessed numerous options to extend our capabilities in this area,” said Paco Perez-Lozao, Senior Vice President of New Businesses at Amadeus. “It was critical that we found a company with the right expertise that was focused on customer success and shared our vision. We believe we have a great cultural fit with Itesso. Their technology stands out, and as a cloud-native PMS can be tightly integrated with our overall offering.”

As a result of the transaction, all of Itesso’s employees, which number approximately 100, including the management team, are expected to move to Amadeus bringing complementary hospitality and property management expertise built up over 20 years.

“The team and I are delighted to become part of Amadeus,” said Bas Blommaart, Managing Director of Itesso. “Integrating the Itesso ELS as a key module of Amadeus’ cloud-based platform for the hotel industry opens up a whole new spectrum of possibilities for our customers – current and future.”