Etihad Airways Enhances Inflight Services

Etihad Airways has introduced new inflight products and enhancements to its long-haul and ultra-longhaul cabins.

Inspired by the world’s finest hotels, the First Class service includes a personalised welcome letter from the Cabin Service Manager and a silver-tray reception service with a welcome drink, fragrant hot towel and traditional Arabic dates.

First Class dining is to feature elegant new chinaware by Japan’s famed fine bone china producer Nikko, and designer ‘Royal Oak’ cutlery by quintessentially British brand Studio William. Beverages will be served in stemmed crystal glasses created for the airline by Thailand’s Lucaris.

First Class dining will now include a new contemporary menu design, an enhanced selection of canapés, a pre-dessert course served by the Chef, and a ‘Café Gourmand’ coffee and tea course accompanied by mini cookies, cakes and pastries.

Cabin dressing has been refreshed and each suite will include a throw and cushion which reflect the colour palette of the new interiors being introduced by the airline, beginning with the Airbus A380 and Boeing 787-9 aircraft. The First Class turn-down service will be accompanied by a ‘Sweet Dreams’ card, an accompaniment to the all-natural bed linen, pillow mist and pulse point oil.

In Business Class, a new turndown service is offered on ultra-longhaul flights, featuring a mattress, cotton loungewear and slippers. A plush comforter and full size pillow are now provided.

The popular ‘Dine Anytime’ option remains with an ‘All Day’ menu now offered on longer flights. A contemporary new range of diningware features signature pieces including a stylised steel bread basket, salt and pepper shakers, and a hammered metal side dish which have been inspired by the airline’s Facets of Abu Dhabi corporate branding.

With a focus on more choice and personal space, Economy Class has been refreshed with new cabin interiors, and new colourful headrest covers, pillowcases and fleece blankets are now standard onboard. Menu cards, tableware and meal trays have been reworked to match Etihad Airways’ focus on contemporary design and functionality.

On longhaul night flights and all ultra-longhaul flights, a new pillow has been designed to convert from a standard pillow to a neck pillow, providing neck support and improved comfort. A cotton drawstring amenity kit is also provided and includes a reversible eye-mask with ‘Do not disturb’ and ‘Wake me for Meals’ printed one each side. A convenient blanket bag which doubles up as a ‘cabin tidy bag’ will be placed at each seat in Economy Class, reducing clutter around the seat and which can also be used as a shoe bag or to store personal effects.