Marriott Expands Mobile Check-In and Check-Out Service Globally

Marriott Hotels has expanded mobile check-in and check-out globally for Marriott Rewards members to nearly 500 hotels.

First introduced last year at its hotels in the United States and Canada, Marriott Hotels mobile check-in and check-out is now available in every continent where its nearly 500 properties are located.

Particular regulations in Armenia, France, Italy, Kazakhstan, Portugal, Poland, Russia, Spain and Turkey allow for mobile check-in, but require guests to check-out with the front desk. Mobile check-in and check-out is also not available in Japan.

With the Marriott Mobile app, Marriott Rewards members receive a push notification on their Apple iPhones or Android devices after 4 pm on the day before their arrival alerting them that they can check-in. Then they receive an automatic notification when their room is ready. Because payment information is stored within members profiles, guests simply walk up to the expedited mobile check-in desk where their pre-programmed key card will be waiting for them.

At the end of their stays, guests receive a push notification alerting them that mobile check-out is available. Upon completion, guests will then be prompted to provide an email address where their bill will be sent, allowing them to bypass the front desk.

“When we first began testing mobility, we went straight to the experts, our guests, who told us they wanted the power to check-in and check-out on their smartphones,” said Paul Cahill, senior vice president of brand management for Marriott Hotels. “Among Millennials, nine out of ten who tried mobile check-in and check-out for the first time gave it high marks and said they would use it again for their next stay.”

The Marriott Mobile app can be downloaded from the Marriott website, Apple iTunes Store and Google Play.

The Marriott Hotels mobile innovation does not stop at check-in and check-out. For a glimpse into the future, 15 mobile “incubator” hotels in the U.S. are among the first in the industry to allow guests to text service requests, such as additional towels and pillows and valet service, and chat with the hotel’s hosts in real time.