Joana Yap Appointed General Manager of Hogg Robinson Group Singapore

Joana Yap has been appointed General Manager of Hogg Robinson Group (HRG) Singapore, effective 1 August 2013.

Joana will be taking over the role from Greg James, who will be retiring at the end of July following nine successful years with the company.

Joana has been a key member of the HRG team in Asia Pacific. Starting her career at HRG in 2007 as the Head of Client Services, she focused primarily on client relationships and service delivery. Her major accomplishments include the development of a service improvement program and steering the company's in-house training aimed at reinforcing HRG's key values and service culture.

In April 2010, Joana was promoted to Head of Service Quality and later in the year she also assumed responsibility for leading HRG's 'above market' approach, which entailed consolidating, automating and streamlining the company's operations in the region.

Joana said, "I am honoured to be appointed General Manager of HRG Singapore. This is a wonderful opportunity to spearhead a talented team and I look forward to expanding HRG's impressive portfolio of clients. I am confident that my knowledge and expertise will benefit our team here as we continue to deliver a seamless service experience to our clients and create new opportunities."

Joana will officially assume her new role on 1 August 2013 following a transition period during the next few months.