Hong Kong Int. Airport Extends Partnership with ARINC

Hong Kong International Airport (HKIA) has renewed its contract with ARINC for 5 more years with an option to extend for a further 5 years.

The airport has been using the ARINC’s Multi-User System Environment (MUSE) common-use system for check-in and departure, BagLink baggage messaging, and fallback tag service since 2008.

Aside from this, a new 40-month contract has been signed for maintenance services and on-site technicians around the clock, provided by ARINC subsidiary, ARINC Managed Services (AMS).

ARINC's MUSE passenger technology allows airlines to share airport check-in desks and departure gates using common workstations, to maximize operational efficiency and lower overall costs. Airlines enjoy browser-based support for both IP and legacy host systems, and airline staff can make use of either desktop workstations or handheld terminals.

ARINC’s BagLink is an intelligent message distribution system that collects baggage-routing messages from multiple airline hosts and distributes them to sortation and other airport systems, enabling proper direction of bags to aircraft without delay.

Glen Oliveiro, Director of Aviation and Ground Systems Solutions, ARINC, said, “With HKIA being one of the largest engineering and architectural developments in the world, the passenger system deployed by ARINC has been one of the most complex, comprising more than 1,300 common-use workstations located in Terminals 1 and 2, and Skypier of the airport. The deployment also includes two off-site Airport Express train stations in Hong Kong, and multiple Upstream Check-in facilities at ferry terminals and bus stations in China and Macau.”

Andy Bien, Chief Information Officer, Airport Authority Hong Kong (AAHK), said, “Established on the principles of Safety, Operational Efficiency, Customer Convenience and Environment, it is of utmost importance that HKIA, being one of the world’s busiest passenger airports, uses a stable and reliable common platform. ARINC has consistently delivered reliable performance and quality, leading to improved efficiency in passenger processing and operation productivity over the past five years.”