Cathay Pacific to Recruit Additional Customer Service Officers

Cathay Pacific is planning to recruit around 400 Customer Service Officers this year, subject to the economic environment and the airline’s operational needs.

Customer Service Officers are tasked with delivering professional check-in services at Hong Kong International Airport, SkyPier, Hong Kong and Kowloon AEL stations and other designated check-in locations. They also meet, greet and assist passengers at the airport boarding gates, on arrival, during transit and at Cathay Pacific lounges.

Applicants must have permanent Hong Kong resident status, be educated to secondary school level, have an excellent command of spoken English and Cantonese (fluent Putonghua is an advantage), an outgoing personality and be available to work shifts (including overnight duties).

The starting salary is from HK$11,000-HK$12,000 per month, though additional remuneration is offered for overtime work. The position offers a competitive package including a five-day work week; public holidays and annual leave; allowances for working overtime, overnight, on days off, public holidays, and during typhoons/black rainstorms; professional training; travel benefits for family and friends; medical benefits and insurance; and a Cathay Pacific provident fund.

Customer Service Officers are provided with the opportunity to gain a range of experience and follow a career path to progress to leadership positions such as Service Leader, Supervisor or Manager on Duty.

In addition to undergoing classroom training, new recruits to the Customer Service team will join a 10-day apprenticeship programme which allows them to shadow more experienced colleagues during on-the-job training at the airport. Through the programme, new joiners will be able to learn problem-solving skills which are essential for handling thousands of passengers every day.

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