Mandarin Oriental Appoints Susanne Hatje as Group Director of Residences

Mandarin Oriental has promoted Susanne Hatje to Group Director of Residences with immediate effect.

Ms Hatje has been promoted to the role from her previous post as General Manager of Mandarin Oriental, Boston.

In her new capacity, Ms Hatje will be responsible for the global operations of all Residences at Mandarin Oriental and will also provide strategic direction for the group’s residences under development around the world.

Ms Hatje will be based in the group’s San Francisco office and report to Richard Baker, Executive Vice President, Operations Director, the Americas.

Ms Hatje, who has over 25 years of experience in luxury hospitality, began her career at Mandarin Oriental in 2000, as General Manager of Mandarin Oriental, Munich. She subsequently moved to The Kahala Mandarin Oriental in Hawaii, and in 2004, was appointed as the opening General Manager of The Landmark Mandarin Oriental, Hong Kong.

Since 2007, Ms Hatje has been General Manager of Mandarin Oriental, Boston which, under her leadership, has achieved the prestigious Forbes Five Star Award and the American Automobile Association’s Five Diamonds, among many other accolades.

Prior to joining Mandarin Oriental, Ms Hatje held senior management positions with Kempinski Hotels and The Rafael Group.

Mr Alain Negueloua has replaced Ms Hatje as General Manager of Mandarin Oriental, Boston.

Mr Negueloua is a veteran hotelier with over 25 years of luxury hospitality experience. He rejoins Mandarin Oriental Hotel Group after six years as General Manager at Meadowood Resort in Napa Valley, California.

Prior to this, during his nine year career with Mandarin Oriental, Mr. Negueloua held a variety of senior management positions, including Resident Manager and General Manager of Mandarin Oriental, San Francisco, and General Manager of The Mark, New York. Before joining Mandarin Oriental, Alain gained over 13 years of managerial experience with Hyatt Hotels and Resorts. 

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