FCm Working Closely with Australian Federal Government

FCm Travel Solutions is making a significant contribution to the Australian Federal Government’s panel of preferred travel management providers and is now working closely with more than 39 public service agencies to help them streamline their travel.

In July 2010 FCm was appointed to a five-member panel of travel providers, which is permitted to tender for Federal Government travel management contracts. The panel was formed as part of an initiative to streamline travel procurement for the Federal Government.

Since being appointed to the panel, FCm has played a major role as one of the government’s preferred travel management providers taking on a significant volume of new government business and helping many public service agencies achieve time and cost efficiencies on their travel.

FCm’s regional director of sales Rob Dell said FCm’s track record of winning new business in the government sector demonstrated the company’s ability to work closely with the government, meet their objectives and tailor travel management services for the needs of each government agency.

“Our success to date is due to our ability to provide unique travel management solutions for each agency that will deliver ongoing time, cost and resource efficiencies,” Mr Dell said. “Since being appointed last year we have been helping various government agencies implement strategies to enhance their travel policies, online booking solutions, data reporting and travel sourcing through our sales and account management approach. All of these strategies are designed to help the government achieve its overall savings target and streamline the travel management process for long-term cost containment.

“FCm has also established dedicated travel teams in both Canberra and Sydney to manage Federal Government travel and experienced travel consultants have been helping travellers leverage the benefits of using ‘lowest practical airfares’ where possible. FCm has also provided education to government travel bookers on the different airfare types to enhance the government’s overall buying strategies.”

Mr Dell said FCm’s online capabilities and unique approach to customer service had helped the company steadily grow its portfolio of government clients.

“A drawcard for many government agencies has been FCm’s technology including our online booking and reporting tools, which can be configured to suit each and every government agency. This technology is not only helping to streamline the travel booking process but helps to drive ‘traveller behaviour’ to achieve maximum savings. Data from e3, our online booking tool in conjunction with our reporting tool provides government agencies with improved visibility of their travel patterns, spend and traveller behaviour,” he said. “FCm also offers a very hands-on training and education process for e3 which is helping to drive excellent results for our government clients.”

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