Travel Agents Can Now DiscoverCosta in Japanese

Costa Cruises has launched the DiscoverCosta Online Training Program for travel agents in Japan.

Costa Cruises created the Japanese version of the DiscoverCosta Online Training Program so that travel agents in Japan can learn all about Costa Cruises’ offerings in their native language to better address customer requests.

DiscoverCosta is a comprehensive online training tool that is filled with useful information. It is presented in a simple yet fun format, which will equip travel agents with the tools and knowledge they need to answer any questions customers may have. Through a series of interactive training modules – including information on the fleet, products and services, life on board and helpful tips.

The DiscoverCosta Online Training Program allows travel agency staff to:

- Increase knowledge about Costa Cruises even they have little time
- Update their knowledge when and where they want
- Increase their knowledge of the Costa Cruises’ product and in turn assist in increasing sales and answering questions from customers
- Become more familiar with the Costa Cruises’ product by watching in-depth video segments of the ships, products and life on board
- Print each module for future use or share with their colleagues
- Measure their test ratings with colleagues
- Give suggestions on how to improve travel agents’ services

In addition, upon completing all the modules, which have a point scoring system for users to measure their knowledge, travel agents will be awarded a diploma, certifying them as Costa Cruises experts.

Costa Cruises will be offering embarkation in Fukuoka in 2011 reinforcing its ongoing commitment toward Japan’s cruise industry.

Costa Classica, a 53,000 gross-tonnage ship with a guest capacity of 1,680, will operate 32 cruises that depart from Fukuoka between 11 May and 9 October 2011 to various fascinating cities in China and South Korea.

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