Ms Fauziah Mohd Ali Wins Changi Airport Service Personality of the Year

Changi Airport Group (CAG) held its Annual Airport Celebration at Changi Terminal 3 on Wednesday. The event is used to recognise outstanding contributions by Changi Airport’s front-line staff last year. Guest-of-Honour, Mr Raymond Lim, Singapore’s Minister for Transport and Second Minister for Foreign Affairs, presented 18 Changi Airport Service Awards to individuals and teams who epitomised the Awards’ hallmarks of Personal Touch, Service Partnership and Empathy.

 Speaking at the event, Minister Lim said, “I would like to congratulate the award winners for your contributions. Each of you has gone beyond the call of duty and shown exemplary service. Service excellence is the vital ingredient to creating a memorable and unforgettable "Changi Class" experience for the passengers and visitors you have served.”

The 2009 ‘Changi Airport Service Personality of the Year’ was awarded to Ms Fauziah Mohd Ali, a customer service officer at Changi Airport’s information counters. Fauziah, who started work at Changi Airport in 2000, is no stranger to service awards. She is the proud recipient of several honours, including a Changi Airport Service Award (Gold) in 2007 and a Service Excellence Award (Silver) last year, which are testimonies of her consistent commitment to service excellence.

 She receives Sin$1,000 in Changi shopping vouchers, a crystal trophy and a certificate of commendation signed by Mr Liew Mun Leong, Chairman of Changi Airport Group.

Mr Lee Seow Hiang, CEO of Changi Airport Group, said, “My thanks to all members of the Changi Airport community, whose strong support and earnest effort helped to make 2009 another successful year for Changi. Congratulations to the Changi Airport Service Awards recipients – your acts of exceptional service are a source of pride and inspiration for all of your colleagues at Changi. May we continue to have many more examples of such outstanding acts of service and extraordinary deeds of help and assistance.”

The Annual Airport Celebration is part of a suite of activities to celebrate the success and achievements of Changi Airport with the entire airport community. In addition to the Changi Airport Service Awards, CAG has organised a week-long carnival to thank everyone who works at the airport. From 11 to 15 January 2010, airport staff will enjoy complimentary services such as foot and neck massages, arcade games and fortune telling sessions. There will even be an opportunity for them to come face-to-face with local celebrities Zoe Tay and Suhaimi Yusof on Thursday, 14 January 2010.

GEMS Up is the second phase of “Go the Extra Mile for Service” which aims to elevate service excellence to the next level from 2009 to 2011.

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