Ibis Hotels in China Earn ISO 9001 Certification

Ibis, the international economy hotel brand, of Accor has received the ISO 9001 certification for its head office and three hotels in China - Ibis Beijing Sanyuan, Ibis Shanghai Lianyang, and Ibis Wuxi Hi-Tech, following a 6-month program of audits and training programmes.

The ISO 9001 certification is the international benchmark for standards certification and recognized in over 150 countries. In addition to these initial three hotels, 14 Ibis hotels in China are expected to obtain the ISO 9001 certification by the end of 2009.

“We are very happy to achieve this certification for these first 3 hotels, which reinforces our commitment to providing internationally standardized quality and service to our customers" Mr. Gilles Larrivé, Senior Vice President of Ibis Asia, said. "Team members will also benefit from improved working conditions, increased job satisfaction and increased health and safety awareness. Furthermore, suppliers and partners will benefit from recognition, partnership and mutual understanding."

ISO 9001 is a prominent international standard for quality management systems, which has been established and is maintained by the International Organization for Standardization (ISO).

Compliance with this standard is voluntary. To obtain ISO 9001 certification, a company must demonstrate its ability to consistently provide products that meet customer and applicable statutory and regulatory requirements, and its commitment to enhance customer satisfaction through the effective application of various systems and processes, including processes for continual improvement. Audits are conducted regularly in order to verify that the companies already certified continue conforming to standards.

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