SITA CUSS Kiosks part of Major Revamp at Korea's Incheon Airport

Korea’s Incheon International Airport is taking service provision to an higher level with the deployment of SITA’s new self-service kiosk for passenger check-in. Several airlines will participate as part of a three-year, multi-million dollar investment plan by the Incheon International Airport Corporation (IIAC).

Already passengers who do pre-check in on their mobile phones with Korean Air can use the 2D bar codes sent to their phone to print out their boarding passes at any of the 38 next-generation AirportConnect CUSS (Common Use Self Service) Kiosks now deployed throughout the airport by SITA. These kiosks are also equipped with passport and visa readers for instant passenger recognition.

Today, 28 million passengers pass through Incheon International each year compared to 14.3 million when it opened in 2001 and the number of airlines has also nearly doubled from 35 in 2001 to 63 today.

Paul Dalton, SITA Regional Vice-President, said, “SITA’s AirportConnect CUSS kiosks facilitate passenger check-in, especially during peak times when queuing for 60 minutes is normal. We expect IIAC’s CUSS kiosks to eventually handle 40% of passenger check-in. This will result in significant cost savings for IIAC by removing the need to build additional check-in islands as passenger traffic continues to grow.”

See other recent news regarding: Korea, Airports, SITA