Singapore Airlines Cuts Over Interline E-Ticketing with Malaysia Airlines

This week, Singapore Airlines successfully rolled out Interline Electronic Ticketing (eTicketing) with Malaysia Airlines. This cutover represents firm advancements towards Malaysia Airlines’ RM 400 million Passenger Services System rollout to upgrade all IT infrastructure to facilitate the airlines’ move to the International Air Transport Association’s (IATA) standard eTicketing.

This will enable Singapore Airlines ticket offices to issue eTickets to all the destinations it serves to passengers of both airlines. The next phase will cover ticketing by Malaysia Airlines agents in Malaysia and Singapore as well as Singapore Airlines agents worldwide. Subsequently, this initiative will cover all distribution channels of both airlines.

Malaysia Airlines Commercial Director, Dato’ Rashid Khan said, “We are delighted with the completion of this milestone, interline eTicketing, which sets us firmly on track to be eTicketing capable by 21 September. We want to thank Singapore Airlines for coming on board as our first interline eTicketing partner. Their invaluable experience and support have enabled us to overcome many challenges along the way. We are also grateful to both teams and our vendors who have tirelessly worked under tight timelines to complete this project. We will now move to implement this with over 200 airlines worldwide.”

With the rollout of Interline eTicketing between both airlines, plans are also under way to implement eTicketing for the shuttle service arrangement on the Kuala Lumpur - Singapore - Kuala Lumpur route.

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